Frequently Asked Questions

Welcome to HarvestGrace.

At HarvestGrace, we believe fashion should feel as beautiful as it looks.
Inspired by natural textures, effortless elegance, and timeless feminine style, our collections feature carefully selected linen and cotton-linen pieces designed for modern women.

From everyday essentials to seasonal Halloween-inspired looks, we create clothing that helps you express your unique style with comfort and confidence.

If you have any questions, our customer care team is always here to help.

Customer Support Email:
info@dearscloth.com

We typically respond within 1 business day.

Account

Do I need to create an account before placing an order?

No. You can complete your purchase as a guest without creating an account.

However, creating a HarvestGrace account allows you to:

• Easily track your orders
• Save your delivery information
• Review your order history
• Enjoy faster checkout for future purchases
• Receive updates about new collections and special offers

How do I create a HarvestGrace account?

Click the Account icon at the top right corner of our website and follow the instructions.

You can register using your email address and create a password in just a few moments.

I forgot my password. What should I do?

Click “Forgot Password?” on the login page and enter your registered email address.

We will send you instructions to reset your password.

I cannot access my account.

Please check:

• Your email address is entered correctly
• Your password is correct
• Your browser allows cookies

If you still have trouble accessing your account, please contact our customer support team.

Products & Sizing

What materials are HarvestGrace products made from?

Our collections focus on natural-inspired fabrics, including:

• Linen
• Cotton linen blends
• Lightweight breathable materials
• Soft, skin-friendly fabrics

We carefully select fabrics that provide comfort, elegance, and effortless movement for everyday wear.

How do I choose the right size?

Each product page includes a detailed size guide with garment measurements.

Because linen and cotton-linen fabrics may have different fits depending on the design, we recommend checking the size chart before ordering.

If you are between sizes or need styling advice, feel free to contact our team. We are happy to help you find the perfect fit.

Are HarvestGrace items true to size?

Most of our styles fit true to size.

Some designs feature:

• Relaxed silhouettes
• Loose linen fits
• Oversized comfortable shapes

Specific fitting information will be provided on each product page.

How should I care for linen and cotton-linen clothing?

To keep your garments looking beautiful:

• Follow the care instructions on the product label
• Use gentle washing methods
• Avoid high-temperature drying
• Allow natural fabrics to maintain their soft texture

Small natural variations in linen texture are part of the beauty of these fabrics.

Do you offer Halloween-themed clothing?

Yes.

Our seasonal Halloween collection combines feminine elegance with festive details, offering unique pieces perfect for:

• Halloween parties
• Autumn gatherings
• Costume-inspired looks
• Seasonal everyday outfits

HarvestGrace focuses on wearable Halloween style — beautiful, comfortable, and easy to incorporate into your wardrobe.

Orders

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link.

You can also log into your HarvestGrace account to check your order status anytime.

Can I change or cancel my order?

We begin processing orders quickly to ensure efficient delivery.

If your order has not entered fulfillment, we will do our best to assist with changes or cancellations.

Once an order has been shipped, modifications cannot be made.

Please contact us as soon as possible after placing your order.

Can I add items to my order after checkout?

Once an order has been confirmed, we cannot guarantee additional items can be added.

For the best assistance, please contact our customer support team immediately.

My order is missing an item.

Some orders may arrive in separate packages depending on inventory availability or shipping arrangements.

Please check your tracking information first.

If an item is still missing, contact us and we will investigate promptly.

Payment

What payment methods do you accept?

HarvestGrace currently accepts:

• PayPal
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Available payment options may vary depending on your location.

What currencies do you support?

HarvestGrace supports multiple international currencies.

You can select your preferred currency through the currency selector on our website.

Why is my refund amount different from my original payment?

Refunds are processed based on the actual amount paid after discounts, promotions, or coupons.

For returns that are not related to product quality issues, return shipping costs may apply according to our Return Policy.

Shipping & Delivery

Where does HarvestGrace ship?

HarvestGrace proudly ships worldwide.

We currently serve customers throughout:

• North America
• Europe
• Asia-Pacific
• Australia
• Other international destinations

What shipping methods do you offer?

We provide reliable international shipping through trusted logistics partners.

Available shipping methods and estimated delivery times will be displayed during checkout.

How much does shipping cost?

Enjoy:

Free Standard Shipping on orders over $49 USD

For orders below $49 USD:

Standard Shipping Fee: $4.99 USD

Special shipping promotions may be available during seasonal events.

How long does delivery take?

Delivery times vary depending on your location and customs processing.

Estimated delivery:

North America:
7–12 business days

Europe:
7–15 business days

Asia-Pacific:
5–10 business days

Tracking information will be provided after shipment.

Returns & Exchanges

What is your return policy?

At HarvestGrace, your satisfaction matters to us.

Eligible items can be returned or exchanged within 30 days after delivery.

Returned items must be:

• Unworn
• Unwashed
• Undamaged
• In original packaging
• With original tags attached

Some final sale items, promotional gifts, and special discounted products may not qualify.

Please review our Return Policy for complete details.

How do I start a return or exchange?

Please email:

info@dearscloth.com

Include:

• Order number
• Email address used for purchase
• Reason for return or exchange

Our customer care team will guide you through the process.

I received a damaged or incorrect item.

We sincerely apologize.

Please contact us immediately with:

• Your order number
• Photos of the item received

Our team will quickly arrange a suitable solution, including replacement, exchange, or refund when applicable.

Seasonal Collection

When will Halloween collections be available?

Our Halloween-inspired collections are released seasonally.

We recommend subscribing to HarvestGrace updates to receive:

• New collection announcements
• Seasonal outfit inspiration
• Exclusive promotions

How can I style Halloween outfits from HarvestGrace?

Our Halloween pieces are designed for versatile styling.

You can create looks for:

• Elegant Halloween evenings
• Autumn date nights
• Cozy seasonal gatherings
• Everyday fall fashion

Pair natural linen textures with accessories, boots, scarves, or statement jewelry for a unique seasonal style.

Contact Us

Have more questions?

We are always happy to help.

Customer Support Email:
info@dearscloth.com

Customer Support Hours:
24 Hours Online Support

We usually respond within 1 business day.

During weekends and public holidays, replies may take slightly longer. We will respond within 48 hours whenever possible.

For order-related questions, please include your order number so we can assist you faster.

Thank you for choosing HarvestGrace.

We are delighted to be part of your journey toward effortless elegance, natural comfort, and timeless feminine style.

HarvestGrace — Natural fabrics. Feminine beauty. Everyday confidence.