Terms Of Service

Global Shipping & Delivery Information

1. Worldwide Shipping
We offer free standard shipping worldwide. Orders are typically fulfilled via DHL. To ensure the most efficient delivery, we may select alternative carriers for certain destinations based on local customs policies and logistics conditions.

2. Estimated Delivery Timeline

• Processing & Printing: 1-3 business days.

• Shipping & Transit: 7-15 business days for domestic (U.S.) orders. International delivery times vary.

• Dispatch Days: Orders are processed and shipped on Mondays, Wednesdays, and Fridays (excluding public holidays, GMT-8).

Please note: The delivery estimate starts from the shipment date, not the order date. Delays may occur due to address validation, customs clearance, or other unforeseen circumstances.

3. Order Verification & Quality Control
To protect our customers and ensure product quality, every order undergoes a final inspection. Additionally, our system performs routine security checks, which may extend processing by up to 5 business days. You will receive tracking information as soon as your order ships.

4. Delivery Delay Notice 
During peak seasons or promotional events, increased order volume may lead to processing and logistics delays. We are working diligently to minimize any impact and get your order to you as swiftly as possible.

If your order experiences a significant delay, we may offer a courtesy discount on a future purchase as a gesture of goodwill. We appreciate your patience and understanding.

5. Secure Checkout & Customer Support
All transactions are protected with secure, encrypted checkout. For any urgent concerns regarding your order, please contact our support team.

Contact Information

• Website: dearscloth.com

• Email: info@dearscloth.com