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          Replacement & Refund Policy

          30 days

          Refund/Replacement Policy

          The following reasons are covered by our 30-day FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item since our products are customized.

          Item received is different from the description or the
          product customization information.
          Incorrect or
          mismatched size.
          policy
          Item received is defective/damaged/broken/does
          not work properly.
          Lost/missing
          items.

          No Refund & Replacement

          The following reasons are NOT covered by our 30-day Refund & Replacement Policy, and we are not liable for these issues. Additionally, please allow for differences of up to 20% between advertised images and the actual item due to lighting during photo shoots or variations in monitor displays.

          Request for a refund/replacement is after 30 days of
          product delivery.
          Product damaged by misuse, mishandling, or
          poor maintenance.
          Personal Reasons due to personal taste,
          change of mind, etc.
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          Pick the wrong size, product, address, custom
          information, etc.
          Items that have been washed, worn, or soiled and
          damaged resulting from the customer's handling.
          Products purchased during a sale or any
          promotion.

          Refund and Replacement
          Service Procedure

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          Step 1

          Contact Customer Service
          Here

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          Step 2

          Provide video/ photos of the defective product you received and the package's cover including the detailed shipping label to best assist you.

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          Step 3

          Get Refund or Replacement after we received your ticket.

          Refund Time

          If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

          Credit/Debit Card

          5-14 business days

          Paypal

          3-5 business days (up to 30 days if pay with card)