Thank you in advance for your order! Orders can be placed by creating an online account or simply checking out as a guest. We accept all major credit cards, as well as Amazon Pay, PayPal, Apple Pay and Shop Pay. Shop Pay may ask to send a code, but you can bypass that and check out manually by clicking away from that popup. If you have questions about placing an order, email us at info@dearscloth.com.
As long as your order has not shipped, we would be happy to make changes or cancel your order. You can reach us by emailing info@dearscloth.com or by clicking the chat button on our website.
We are very sorry about that. We scan all of our orders for accuracy, but sometimes we make an error in shipping. Mistakes happen. Just email info@dearscloth.com and we will help arrange the correct item and return of the wrong one.
Just let us know and we’ll get the item shipped right out to you. You can email us at info@dearscloth.com.
As long as your order has not shipped, we would be happy to change the shipping address. You can reach us by emailing info@dearscloth.com or by clicking the chat button on our website.
Congratulations! We love our brides-to-be 😀. Feel free to reach out and we can discuss options for your bridal party or other special occasion. You can contact us at info@dearscloth.com.
All of our orders ship with a gift receipt only. We never put any pricing information on the packing slip. We do, however, include the name of the person who placed the order.
We offer gift boxes for $10. These charming magnetic gift boxes and hand-written gift notes are the perfect complement for the pajamas you are gifting. The best way to add a gift box is on the product detail page just above the add-to-cart button. After selecting the size and adding the gift box, you will see a drop-down field where you can enter your personalized message.
Yes. If you add the gift box and notes on the product detail page, they will be associated with that product. Feel free to add as many items, boxes and customized notes as you would like, as long as they are all shipping to the same address.
Yes. To add a gift note, simply email us at info@dearscloth.com and we would be happy to include one for you.
Yes, you can add as many gift boxes as items purchased. The best way to do this is to add them on the product detail page so we can match the gift notes with the appropriate gifts.
Everything you buy from MoonPetal Sleepwear is exchangeable. Gifts can be exchanged without the purchaser of the gift being notified. Please email info@dearscloth.com for gift exchange instructions.
Gift cards can be redeemed at checkout. Simply enter the code where you would add a discount code.
You can reach out to us at info@dearscloth.com and we will help you locate the gift card number.
No, gift cards live on! We’ve been in business for 25+ years and plan to be here to honor your gift cards for at least 25 more.
We do our best to get your orders shipped as quickly as possible. Sometimes that could be within the hour. During extremely busy times it may take us 2–3 days. Typically we’ll get it out the door within 24 hours, excluding weekends.
You can track your order with the link sent in your shipping confirmation email or by signing into your account. If you used Shop Pay, you can also track your order through their app.
Sometimes we create new labels and that voids the previous ones. Not to worry—your order is most likely still on its way. Feel free to reach out to us at info@dearscloth.com and we will send you the updated tracking information.
Yes, we ship internationally using FedEx, UPS and USPS.
Yes, shipments to PO boxes and APO addresses will be shipped using USPS.
If your order is over $59.99 and you reside in the US, shipping is free. You may still choose expedited shipping. We offer a subsidized two-day shipping fee of $8.95 to try to get your items to you quickly. We also have overnight options with FedEx, but please note that for overnight Saturday deliveries, FedEx requires selecting Priority Overnight.
Yes, we offer a subsidized two-day shipping fee of $8.95 to try to get your items to you quickly. We also have overnight options with FedEx, but please note that for overnight Saturday deliveries, FedEx requires selecting Priority Overnight.
Shipping times are typically based on business days—that is, Monday through Friday excluding holidays. FedEx Home Delivery and USPS deliver on Sunday in some areas.
Unfortunately, at this time we cannot accommodate multiple shipping addresses at checkout. You can email us at info@dearscloth.com and we’d be happy to help, or you can place a separate order for each shipping address.
Orders can be placed by creating an online account or simply checking out as a guest. We accept all major credit cards, as well as Amazon Pay, PayPal, Apple Pay and Shop Pay. Shop Pay may ask to send a code, but you can bypass that and check out manually by clicking away from that popup. If you have payment questions, email info@dearscloth.com.
Gift cards can be purchased through the Gift Card page. You can also reach out to us at info@dearscloth.com if you’d like a gift amount different from what is available on the website.
Some discount codes are valid only one time per customer or expire once a sale is over. Codes are typically not stackable. If we are running a site-wide sale, you won’t be able to add another coupon on top of those already discounted prices.
Sorry, you can use only one discount code per order.
Most of our pajamas are made in Peru, which is also where our Pima cotton is grown and our fabrics are woven or knitted. This reduces the carbon footprint by having everything made within a few hours of Lima. A “seed to finished garment” approach is an ecologically sound practice that we are proud to be a part of.
Yes, the factories are clean and airy, and the workers are treated fairly and are paid a living wage. We make regular visits to the factories where our pajamas are made to meet our overseas colleagues.
Yes, our Luxe Pima and Flannel products are eco-certified and part of cutting-edge traceability standards. Additionally, our “seed to finished garment” approach is an ecologically sound practice that we are proud to be a part of. Our partner factory has a Platinum certification from WRAP (Worldwide Responsible Accredited Production) and the World BASC Organization. The factory is also part of a UNECE initiative that provides more transparency and traceability for sustainable rural cotton producers in Peru. MoonPetal Sleepwear is proud to be among the first participants in fully traceable, sustainable practices encompassing more than 5,200 family farmers in the Piura region of Peru, known for producing extra-long-fiber Pima cotton.
Yes, we have a “notify me” button for out-of-stock items. When you add your email for a waitlisted item, you’ll automatically be notified if and when it comes back in stock. If an item doesn’t have a “notify me” button, it is most likely not going to be restocked. Many of our items are offered for only one season, but we do have several perennial prints that are continuously stocked.
We have some perennial styles that get re-stocked, but most of our prints are offered for only one season and are not re-stocked.
We pride ourselves on using the most beautiful, highest-quality fabrics we can obtain for our pajamas. The differences are primarily whether the yarn is woven or knitted to produce the fabric. Our Luxe Pima and Flannel are woven with 100% Pima cotton. The flannel is double-brushed, which gives it that soft, thick texture. Our Voile is also 100% cotton, but it is slightly lighter in weight than our Luxe Pima because the weave is a little looser. None of these woven products have stretch, so they are sized with a little extra room. Our Pima Knit fabrics are made of Pima cotton, Modal and Spandex. They are lusciously soft and have some stretch. They are warmer and heavier than our Luxe Pima and Voile, but not as heavy as our Flannel.
It’s always a good idea to wash your pajamas inside out and in cold water. You can hang dry them or tumble dry on a low setting.
Please refer to the size guide on each product detail page. You can also reach out to us at info@dearscloth.com and we’d be happy to address any specific sizing questions.
We understand that sometimes orders don’t work out as planned. We offer FREE return shipping on all orders in the US. As long as the items have not been washed or worn and are in new condition, you may return or exchange them within 30 days. Sale items are typically marked as “Available for Exchange or Store Credit Only” and are not available for refunds. Feel free to email us at info@dearscloth.com if you have additional questions about returns.
To start a return or exchange, email info@dearscloth.com with your order number and shipping ZIP code. Let us know which item or items you would like to return or exchange, and our team will provide the next steps.
If you purchase an item using a coupon code, we allow you to apply that same coupon to the new item. Shop Now may show the original price of the item before the coupon and allow you to spend that amount on your exchange.
You will have the ability to add a credit card on an exchange to pay for any items that are more expensive than your return.
We offer two types of exchanges. In a standard exchange, we ship your new item when you send us back the original item. In an Instant Exchange, we ship your new item right away, place a hold on your credit card and give you 14 days to return the original item. If you don’t send the original item back within 14 days, your card will be charged.
We issue refunds as soon as we receive your item back, but it may take the credit card company several additional days to post the credit.
Unfortunately, we can’t create return labels for international orders. You may send eligible items back for an exchange or refund of the purchase price, excluding shipping costs. Please email info@dearscloth.com for return instructions before shipping anything back, and be sure to use a tracked service.
We offer FREE exchanges or store credit even on sale items. Refunds, however, are not offered on items marked as “Available for Exchange or Store Credit Only”.
You can log into your account or email us at info@dearscloth.com and we would be happy to let you know the status of your return.
Thank you for your interest! Please reach out to our wholesale team at info@dearscloth.com and we can send you a line sheet and explain all the details you’ll need to know.
Send us an email at info@dearscloth.com and we’d be happy to put you in touch with a local stockist.
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