Start a Return

To start a return, have your order details ready and email us at info@dearscloth.com. We will send you the next steps for your return or exchange.

Returns

If you are not completely satisfied with your purchase, please return the item to us within 30 days from the ship date for a refund, exchange or store credit. Around the holidays, we extend our return policy to accommodate gift-giving. Orders purchased during November and December can be returned through January 31.

All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund or exchange. Upon receipt of returned goods, MoonPetal Sleepwear reserves the right to deny a refund if the merchandise does not meet the return policy requirements.

MoonPetal Sleepwear is not responsible for returns that are not received.

Kindly note that we only accept returns for items purchased directly from MoonPetal Sleepwear.

Checkout +

For a $2.98 charge at checkout, we offer purchase protection and free returns and exchanges. If you select this option and want to return your item for a refund, you will not be charged a return shipping fee. You also receive free exchanges and protection against lost or damaged shipments.

Exchanges

Not quite the perfect fit? If you would like an exchange, you can choose the item or items to be exchanged and select Exchange for Something Else. You will see the value of the exchanged item or items in a banner at the top of the website as you shop.

As soon as you deliver your package to the postal carrier, we will ship out the new item free of charge. If you’re in a hurry, you can use our Instant Exchange at checkout, which allows us to ship your new item before you send back the original order. This places a hold on your credit card, which is released as long as the pajamas are returned within 14 days.

Promo Codes

Did you order using a promo code? If you are returning your order in its entirety, you will be credited the actual dollar amount charged to the credit card, not including any promotional value. In the event of a partial return, the discount amount will be split among the items ordered and credited accordingly.

Final Sale

All items marked final sale are eligible for exchange only. Thanks for understanding! If you need a different size, we will do our best to accommodate, but you must pay return shipping.

Refunds

All approved refunds will be processed within 2 business days of receiving your return. Please account for time in transit and weekends when estimating when your return will be complete. Your credit card issuer may require additional days to process the credit before posting it to your account. All refunds will be made to the original form of payment. Original shipping charges are non-refundable.

International Returns

Unfortunately, we are not able to issue pre-paid return labels for our international customers. Please send back your return using the shipping method of your choice and be sure to include your contact information. MoonPetal Sleepwear is not responsible for returns that are not received.

We’d love to help: Email us at info@dearscloth.com.

All emails will be answered within 24 hours, Monday through Friday, 9:00 a.m.–5:00 p.m. PST, except holidays and weekends.